Refund policy

Return & Refund Policy:

Here at Scentual Voyage, your satisfaction is our top priority. We want you to love your purchase, but if for any reason you are not completely happy, we’re here to help.

-Returns:

Due to the personal nature of fragrance and body care products, all sales are final once opened or used.

Unopened and unused products may be returned within 14 days of delivery for store credit or exchange.

To be eligible for a return, the item must be in its original packaging, sealed, and in the same condition that you received it. Proof of purchase (order number or receipt) is required.

-Refunds:

Refunds are only issued if the product arrives damaged, defective, or if you received the wrong item. Approved refunds will be processed to your original method of payment within 5–7 business days after we receive and inspect the returned item.

Shipping costs are non-refundable unless the error was ours.

-Exchanges:

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item, please contact us within 7 days of delivery.

-Non-Returnable Items:

*Opened or used products. 

*Sale items, promotional items, or gift cards

-How to Start a Return:

To initiate a return or report an issue, please email us at scentualvoyage@gmail.com with your order number, photos (if damaged), and a brief description of the issue. We will respond within 48 hours with next steps.